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Test Subject
Original Poster
#1 Old 2nd Nov 2020 at 10:38 AM
Help!
Hi I am Aysarth!

About a week ago, I became unable to log into the site because my password was no longer recognised. I have been trying for a week to re-set my password, but the automatic email has not been coming through.

I had to make this new account with a different email address in order to report the problem, as I am not aware there is any way to contact MTS staff without being registered?

Please will Mods reading this assist me in getting my old registration back.
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retired moderator
#2 Old 2nd Nov 2020 at 2:09 PM
Hi @AlsoAysarth
You might like to post in the site issues forum because the admins will see it there.
Test Subject
Original Poster
#4 Old 6th Nov 2020 at 10:37 AM
An update.
Yesterday, I tried again to reset the password. This time, the email with the link to reset did come through. I was able to follow the link, and got a message along the lines of "Your password has been reset. An email has been sent to inform you of the new password."
So far, the second email has not arrived and I don't think it will come through now.

I will try again later today.
Field Researcher
#5 Old 6th Nov 2020 at 2:59 PM
Hooray!

This time it worked, and I am back in. Thanks, whoever fixed this.
e3 d3 Ne2 Nd2 Nb3 Ng3
retired moderator
#6 Old 6th Nov 2020 at 5:06 PM
Yay! Well done! Good to see you back.
Staff - Moderator
staff: moderator
#7 Old 7th Nov 2020 at 6:27 AM
Changed thread category to Solved/Answered
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