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Game Problem Navigation:

Introduction  | Step 1: Back Up  | Step 2: Remove Most Likely Problems  | Step 3: Test Without Custom Content  | Step 4: Problem Custom Content  | Step 5: Remove All User Files  | Step 6: Test Without User Files  | Step 7: Delete Cache Files  | Step 8: Isolating the Problem Folder  | Step 9: Patch  |

Contents

Game Problem - Test Without Custom Content

Once you have your Neighborhoods backed up and your Downloads and SavedSims folders moved, it's time to load the game and see if the problem you were having is still there.

Run the Game

This step is pretty self-explanatory. Load the game using the desktop icon, or put the disk in and let the game autorun. Without your Downloads and SavedSims folders in place, it should load pretty quickly.

Recreate the Problem

Once the game is fully loaded, try to recreate the problem you were having before.

For example, if you had problems with sims "jumping" or resetting out of the hot tub when you had a second sim try to join them, load the lot you had sims hot tubbing on and try to get one sim in, and a second sim to join.

If you had pets sinking into the floor, load the lot with the pets and see if they're still sinking.

If Create a Sim/Create a Family was crashing, try to load it and see if it works without your custom content.

... etc. Whatever was happening that was a problem before, try to set up the same situation and see if you can get the problem to happen again, and see how it goes.

A Note About Saving

Once you have removed your custom content, everything that was using custom content will look wrong - any sims with custom skins or hair will have default skins and hair. Any objects in your sims' homes will disappear or revert to defaults - so where you might have had some plastic plants, you might suddenly have a cluster of statues, etc. Walls and floors using custom wallpapers and floor coverings will go bare, and any areas of ground that were using custom ground covers will flash blue. If you save your game with your custom content removed, anything that has reverted will then stay that way.

That's why you backed up your Neighborhoods folder before you ever started - if you do have to save while testing, then you can restore your Neighborhoods folder and your sims and houses will be fine.

No Problem

If you the game works fine without your custom content and the problem doesn't persist without it, then the problem is likely within one of the two folders you removed - Downloads or SavedSims.

If that is the case, then it's time to narrow down where the problem within those folders might be...

RightArrow.gif Go to: Problem Custom Content.

Problem Persists

If you still have the problem without your custom content, then it's time to remove all your other user files to see if the problem is in there.

RightArrow.gif Go to: Remove All User Files.

Related Links

Game Problem Navigation:

Introduction  | Step 1: Back Up  | Step 2: Remove Most Likely Problems  | Step 3: Test Without Custom Content  | Step 4: Problem Custom Content  | Step 5: Remove All User Files  | Step 6: Test Without User Files  | Step 7: Delete Cache Files  | Step 8: Isolating the Problem Folder  | Step 9: Patch  |

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