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Game Problem Navigation:

Introduction  | Step 1: Back Up  | Step 2: Remove Most Likely Problems  | Step 3: Test Without Custom Content  | Step 4: Problem Custom Content  | Step 5: Remove All User Files  | Step 6: Test Without User Files  | Step 7: Delete Cache Files  | Step 8: Isolating the Problem Folder  | Step 9: Patch  |

Contents

Game Problem - Remove All User Files

If you weren't able to trace the problem to your Downloads or SavedSims folders, then the next thing to try is removing ALL of your user files, absolutely everything, to see if something else is the problem.

Check Free Space

You did this before, but it's a good idea to do this again just to make sure you still have enough space after making a copy of your Neighborhoods folder.

You will need around 400 Mb (megabytes) of free space. To find out how much you have, click start and then My Computer. Right click on the drive which holds your my Documents folder (usually this is Drive C) and choose ‘Properties’:

CProperties.png


You’ll then see a window like this:

Freespace.png


The number outlined in red is the one you’re interested in. If it’s bigger than 400 Mb you should be okay.

Note: A Gb (gigabyte) is just over 1000 Mb.

If you don’t have 400 Mb, you will need to free up some space. For more information on how to do that, see: you’ll need to free some space up. For details on how to do so, see: Game Help:System Checkup.

Rename User Data Folder

After you have confirmed that you have enough free space, then you will rename your user data folder.

To do this, first click Start, and then My Documents. Double-click on the "EA Games" folder to open it, and then right-click on "The Sims 2" folder. Choose "rename."

Renamesims.png


Type a new name to rename the folder - recommended is calling it "The Sims 2 Backup"

Backupfolder.png


The purpose of this step is to make the game ignore these files - if your user data folder does not have the name it expects, it will not read your user data... which is what we want.

Next Step

Now that your user data will be ignored by the game, you will load the game to test.

RightArrow.gif Click here to go to the next step, Test Without User Files.

Related Links

Game Problem Navigation:

Introduction  | Step 1: Back Up  | Step 2: Remove Most Likely Problems  | Step 3: Test Without Custom Content  | Step 4: Problem Custom Content  | Step 5: Remove All User Files  | Step 6: Test Without User Files  | Step 7: Delete Cache Files  | Step 8: Isolating the Problem Folder  | Step 9: Patch  |

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