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I thought at first you were talking about some problem with the ceiling tile object I released on this site (because the game actually has no ceilings, if you've been seeing ceilings they're either the roof of the house in "Roof Up" view or a user-created object), but I think you're referring to something else
If you'd like to see above eye level, press the "TAB" key on your keyboard in gameplay - it will switch you to Cameraman mode, where you can use your mouse to look up and see the sky. You can't control Sims in this mode. See the user manual that came with the game to see the full list of controls in Cameraman mode (zoom in, zoom out, etc.).