I opened my game tonight and noticed that the floppy disk at the top was missing. My saved games are gone. The last time I played was Tuesday; I made some sims in CAS and saved them to my gallery. Tonight, before I opened my game, I download some custom content from here and a couple blogs on Tumblr. The game hasn't updated as far as I know. I've tried rolling back my saves but it's not working. Has anyone else had this problem and been able to fix it or can at least explain why this happened?

The save files are there (Slot_00000001.save etc.). I've tried rolling back my saves.

I've seen this too. Did the game say that your current saves are too advanced for your game version? A message also telling you to update your game? All your old saves are inaccessible, and it even looks like they might have been removed/deleted?

Don't panic. After March patch, you may have removed an outdated mod or CC that your most recent save was expecting to be there. This is why Origin is telling you to update your game and it may also seem to have deleted all your old saves. (Ahhh! The Horror!)

Simply start a brand new game. The game will take you directly into Cas to build your first ever sim, so as to take into a brand new neighbourhood. Once the game takes you and your new sim to the new neighbourhood, select options and return to Main Menu. There you will see all your old save files available to load once again - and thus help end your panic attack. (It scared the crap out of me the first time, thinking I'd lost all those months of saves.)

That was my first thought. I took my mods out but nothing changed.



Thank you, but unfortunately, I didn't get those messages. I tried your suggestion anyway, but it didn't work. When I launched the game last night it was like I had never played before. I even got the notification telling me that I had the Life of the Party content.

That sounds like a new or reinstallation of Origin. Have you deleted any Origin cache files recently? Origin would hold the history of your Sims 4 downloads, Life of The Party content and such.

Have you looked inside you Sims 4 save folder? How empty is it? It's true that the "scratch" folder can appear severely reduced. It normally holds many, many files from months of play and saves, and can be a shock to find it almost empty after this hiccup. So much so you may think all your old saves are truly lost. But right click on the saves file itself and check properties. If all that months and months of work is still in there, then the file will be quite sizeable. Half a gig at least, probably more. If the saves are truly wiped, then that file will only register in the lower MB sizes. If it is on the large size, make a copy of the save file and keep it safe, because the old stuff is still in there and perhaps still very recoverable once Origin pulls its sock up. If you look around the forums, you'll see Origin is playing up again very recently, so it will certainly need a fix in the near future.

Thank you both for the quick replies!



I doesn't seem like I can... when I try to move it, nothing moves. I could be trying to move the wrong thing though; I'm not that great with computers, honestly.



I haven't deleted any cache files lately. The only thing I've done since I last played on Tuesday is download custom content. The saves file size is 30 MB. Prior to last weekend, I hadn't played in months. Still seems low, though.

Are you running the game on an SSD drive? Meaning if you try to drag the user folder out to your desktop, it just makes a duplicate and leaves the original in place?

Edit: Also, I think Origin makes a cloud save of your games, so even if the saves folder is light, Origin may still have the full saves on cloud. I might be wrong about that though.

It's not appearing on my desktop at all. I get the message "the destination folder is a subfolder of the source folder" with the option to skip or cancel. It doesn't move either way.

Oh, you meant the Sims 4 folder? I was trying to move the wrong thing. I'll try it.

I took the TS4 folder out and launched the game, exited, and I have a new Electronic Arts folder that contains a new TS4 folder. I'm assuming it makes no difference, though. I copied my saves folder so I'm going to try it again.

It worked! Thank you so much!!

My library is empty now, however. Is this normal? Is there any way to get the sims back that were in my library?

Where would I find the library files? In the tray folder?

My sims are back! Thank you so much for your help! Can I delete my old Sims 4 folder?

Ok. Thank you again!